Frequently Asked Questions

General Questions

Q: What is YanKicks?
A: YanKicks is a premium athletic footwear brand specializing in running shoes, basketball sneakers, and lifestyle footwear.

Q: Where are you located?
A: Our main store is located in Binan, Laguna, Philippines. We also operate an online store that ships worldwide.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and bank transfers. See our Payment Options page for more details.

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. Express and overnight options are also available.

Products & Sizing

Q: How do I find my size?
A: Check our Size Guide page for detailed sizing information and measurement instructions.

Q: Do you offer half sizes?
A: Yes, we offer half sizes for most of our products.

Returns & Exchanges

Q: Can I return or exchange my purchase?
A: Yes, we offer a 30-day return and exchange policy. See our Returns & Exchange Policy page for details.